Service Hub Ambassador - Seneca Polytechnic - Customer Support
Service Hub Student Ambassador on Campus Support
The Customer Support Department is looking to hire Student Ambassadors to share their positive Seneca enthusiasm and to provide on campus support with current and prospective students, guests, and employees in our onsite Service Hubs located across our three major campuses (NH, S@Y, KG).
Position Requirements:
Excellent written and verbal communication skills.
High energy and strong customer service skills.
Confidence and dependability to work independently and as part of a team.
Strong organizational and time management skills.
Working knowledge of the programs offered through Seneca and service areas including but not limited to the Registrar's Office, academic services and student support services.
Positive attitude with flexible availability including evenings and weekends as required.
Understanding of Seneca's privacy and confidentiality policies
Specific Job Responsibilities and Expectations
Work under the advisement of the Associate Manager, Customer Support. Depending on availability, Service Hub Ambassadors may be assigned to the various roles listed below:
Service Hub on Campus Support
Assist all walk-in guests through The Service Hub by asking appropriate probing questions to properly triage and direct them to virtual resources or further on-campus support.
Triage questions and provide answers to guests through multiple service channels with accuracy and enthusiasm.
Support in-person engagement and track incoming traffic using our Log Tracking process for level one inquiries.
Guide students/guests to locate answers to their inquiries through knowledge-based articles available via The Service Hub self-serve portal and ChatBot while promoting all other live services (Emails, Live Chat, WhatsApp/SMS, Virtual Appointments, Call Centre, Social Media etc.)
Help students/applicants troubleshoot login issues (recover/reset passwords/user ids) through the MySeneca Portal and Student Home.
Answer general questions from current students, employees, applicants and prospective student walk ins about Seneca programs, general admission information and student support services.
Review student case material in Salesforce as assigned by the Associate Manager.
Support on campus activities such as Orientations, Open Houses etc. including participation in virtual events.
Qualifications:
Must be eligible under the Work Study Program.
Must have a valid SIN, Study/Work Permit.
Full-time Seneca student for the Summer 2025 term, maintaining satisfactory academic performance, or returning Full-time Seneca student for the Fall 2025 Term or on a scheduled break
Available to work up to 24 hours per week within the operational hours of The Service Hub.
Employment Information:
Contract Dates: Summer 2025, April 21, 2025 - August 22, 2025
Training: April 21 to 25, 2025
Hours per Week: Maximum of 24 hours per week; shift times TBD
Hourly Rate: $17.25/hour
APPLICATION DEADLINE:
March 31, 2025 11:59 PM
To apply:
Please upload your resume, cover letter, and unofficial transcript on Seneca Works.