Porter Airlines - Fall 2024 Field Placement at Toronto Pearson Airport (YYZ)

Aug. 8

The job means that you get to:

Provide high quality customer service.
Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggage.
Perform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flight.
Monitor carry-on luggage and aircraft doors.
Assist passengers with special needs such as disabled and wheelchair passengers, and unaccompanied minors.
Assist arriving passengers and overseeing the International Arrivals baggage area.
Provide assistance to passengers whose baggage is mishandled or damaged.
Complete reports (BIR’s) and handle entire tracing to recovery of mishandled bags.
Arrange transportation methods to restore the missing baggage to rightful owner.
Respond to all passenger enquiries via telephone and email.
Maintain constant communication with the customer throughout the tracing or repair process.
Maintain accurate records and update PNR files.
Reconcile delivery service invoices.
Process appropriate compensation when required (Delay bag vouchers).
Maintain commitment to the highest standard of customer service.
Assist passengers with special needs such as disabled and wheelchair passengers and unaccompanied minors.
Assist CSR’s where required in performing other functions.
Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.
Other duties as assigned.

WHY CHOOSE PORTER AIRLINES?

The Customer Service Representative Co-op role will not only give you the opportunity to grow your customer service skills, but it will also give you the opportunity to grow alongside one of Canada’s top rated airlines as we enter an exciting phase of growth and expansion. This is your chance to work with a dynamic team, in a fast paced environment that promotes equality, and growth

Who we are looking for

We’re looking for outgoing, motivated and energetic students who are looking to start their career in the aviation field. Our fast-paced airport environment is the ideal place for those who like to keep moving, stay challenged and pride themselves in delivering exemplary customer service.

To qualify for this position, you must be: