Porter Airlines - Flight Attendant - Toronto Pearson
Job Details
Reporting to the Manager, In-Flight Services, this position is responsible for ensuring the safety and well-being of Porter passengers while consistently delivering our brand promise of Flying Refined.
DUTIES AND RESPONSIBILITIES:
Ensure the safety and security of all passengers
Effortlessly deliver friendly and attentive service to maintain passenger comfort
Adhere to trained Standard Operating Procedures consistent with Transport Canada and Porter policies
Tactfully manage unforeseen operational and passenger situations
Actively monitor the general condition of the aircraft cabin and adjust accordingly to maintain passenger safety and/or improve the passenger experience
Exemplify the Porter Values
Develop and maintain a positive relationship with team members
Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply, and promote the Company Safety Policy
BEHAVIOURAL COMPETENCIES:
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high-quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
QUALIFICATIONS:
Minimum of 19 years of age at time of employment
Completion of secondary school
Fluency in English. Fluency in French is a preferred asset
Flight attendants require a minimum of 4 years previous experience working with the public in a customer service role
Must hold a current, valid Canadian Passport, or current, valid International Passport with current US Crewmember Visa (C-1/D)
Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company screening process
Ability to meet required medical standards (including a drug test)
Flight attendants may be called to work at short notice and therefore must be able to reach the airport within the 2 hours of callout
Must successfully complete a 5-week full-time training program
Must be able to work a flexible schedule, including weekends and holidays
Mandatory COVID-19 Vaccination
LOCATION: Toronto (Toronto Pearson International Airport - YYZ)
Porter Airlines is committed to delivering its signature ‘flying refined’ experience to customers across North America. Effortless travel and genuine hospitality are offered in style and comfort while restoring glamour and refinement to air travel.
Porter is proud to be an Official 4 Star Airline® in the World Airline Star Rating®.
Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter. Details of growth plans to provide North America-wide service are available at flyporter.com.
We are an equal opportunity employer, committed to respecting and representing the diverse communities we serve.
What makes Porter a great place to work?
We’re Canada’s top-rated airline, with a best-in-class reputation and the world’s cutest mascot
Access to great perks and benefits, like health coverage, profit sharing and our Staff Travel program.
We celebrate our success, and recognize the individual moments that get us there.
Our friends describe us as stylish and sophisticated, and our front-line uniforms are the envy of red carpets everywhere.
Join the Porter team and be part of a growing company that sets new standards in customer service and offers a product you can be proud of.
Whether it’s on the ground or in the air, we’re looking for dynamic team members to help us redefine air travel. View all open opportunities below and learn more about how you can play a unique role.