Canada Jetlines - Crew Leader
Canada Jetlines
We are shaped by our beliefs: to be bold, to stretch every dollar, to be on your side, to make flying fun and to do it together.
JOB DESCRIPTION:
Want to be a Leader On-Board?
Canada Jetlines Crew Leader Flight Attendants act as leaders on board our aircraft ensuring the overall performance of the Flight Attendants and adherence to company standards on board. In addition, our Crew Leader Flight Attendants ensure the safety and comfort of passengers and crew members during flights and act as true ambassadors of the customer experience onboard each Canada Jetlines flight. Jetlines Crew Leader Flight Attendants drive exceptional moments for our customers onboard and strive at every opportunity to create a remarkable experience for every customer while ensuring safety first as they lead our Flight Attendants on-board and act as a key liaison with the In-Flight Service Management Team.
Flight Attendants shall carry out specific assigned duties relating to emergency procedures, incidents affecting security, safety of passengers, crew members and the aircraft. In addition, Cabin Crew will deliver professional and exceptional customer service. Cabin Crew shall:
Immediately communicate any on-board safety concern they may have or, that may have been communicated to them by a passenger, to the In-Charge
Follow and enforce Company policies, procedures and regulatory requirements
Ensure all safety procedures are in compliance with Transport Canada requirements and the Flight Attendant Manual
Work well with others in a team environment
Assist the In-Charge in the execution of duties as outlined in the Flight Attendant Manual
Ensure the safety and comfort of passengers
Deliver exceptional customer service
Comply with uniform standards
Assist passengers with their needs
Cause no unnecessary delay to the departure of any flight
Maintain valid personal travel and identification documents
React and respond accordingly to all emergencies, and,
Manage and communicate to all crew members any unusual circumstances
Responsibilities In addition to duties outlined in the Flight Attendant Manual, the Crew Leader shall:
Liaise with the Pilots and security personnel during normal, non-normal and emergency situations
Report to the Captain any circumstances or malfunction of equipment they observe, or which may be reported by a passenger that may affect the safety of the flight
Act as the liaison between the Pilots and Cabin Crew
Be responsible for the Cabin Crew under the operational command of the Captain
Provide effective leadership for the Cabin Crew
Apply all safety and security standards and procedures outlined in the Flight Attendant Manual
Ensure that Cabin Crew under their command apply all safety and security standards outlined in the Flight Attendant Manual
Report to the Captain and the Manager, Inflight all incidents, safety concerns of either crew or passengers, and situations affecting the safety of the operation by reporting through the Jetlines Safety & Quality Program
Complete all required reports for submission to In-Flight Service Management, and,
Ensure leadership of the Flight Attendants on board and drive adherence to corporate specifications for service and safety standard.
What You Need to Have to Join Our Family:
Minimum of 18 years of age.
Safety focused with a strong customer service experience and an exceptional passion to engage with customers and create a memorable journey.
A passion for travel and a flexibility to work irregular hours, including early mornings, evening, weekends, holidays and on call duty.
You must hold a valid Canadian Passport.
Ability to represent the Jetlines brand and live our values with pride and integrity.
A warm, empathetic, and welcoming outlook.
Proficiency in English. Multiple language ability is an asset, and bilingual (English/French) candidates will be given a priority consideration.
Ability to obtain a Restricted Area Identity Card (RAIC) passing a mandatory criminal background check.
Able to meet the physical demands of the role, indicated by successfully completing a medical assessment, including drug and alcohol testing.
Successfully complete the Jetlines Initial Flight Attendant Training Program.
Proof of mandatory Covid-19 vaccination approved by Public Health Agency of Canada or approved exemption.
Canada Jetlines is committed to creating an environment of respect, in which Diversity and Inclusion are valued.
Applications should be submitted by December 31 to: recruitment@jetlines.ca
We will respond to candidates selected for an interview. Thank you very much for your interest.